Talent pool, roles at D2C brands
Customer Experience Executive
Answers a D2C brand's customers on chat, email, WhatsApp and phone, and reports what they complain about.
The role at a D2C brand
The customer experience executive answers customers on chat, email, WhatsApp and phone: where is my order, returns, exchanges, product questions. Most of the work happens in the helpdesk and the Shopify order screen.
Good support also reports back. The executive tags every ticket so the brand can see which product, courier or page causes the most complaints.
What brands look for
- Clear, kind writing in English and Hindi or a regional language
- Shopify orders, refunds and exchanges
- Courier tracking and NDR follow-up
- Ticket tagging and handover notes
Tools
- Gorgias
- Freshdesk
- Shopify
- WhatsApp Business
Join the pool
Join the pool for Customer Experience Executive
A person on our team reads every application and you get an answer by email within three working days.
When a brand we work with hires for this role, we contact people in the pool first. Nothing goes to a brand until you say yes to that specific job.
Questions first? careers@boringcommerce.com
More talent pool roles
- Key Account Manager, Quick CommerceOwns a brand's business on Blinkit, Zepto and Instamart: listings, pricing, promotions, ads and stock.Junior to senior₹3L to ₹12L a yeartypical at D2C brands
- Marketplace ExecutiveRuns a brand's listings and catalogue across Amazon, Flipkart, Myntra and Nykaa.Junior₹2.5L to ₹5L a yeartypical at D2C brands
- E-commerce Operations ManagerOwns everything after the order at a D2C brand: warehouse, couriers, inventory, returns and RTO.Mid level to senior₹4L to ₹12L a yeartypical at D2C brands